Doc 06 — Questions
Questions & answers.
How do I place an order?
Browse the catalog, open a product, and add it to your cart. Check out securely from the cart — orders are confirmed by email.
What does “99%+ HPLC” mean?
Purity is measured by high-performance liquid chromatography (HPLC) and meets or exceeds 99% for the listed batch.
Where can I find the COA?
Each product's certificate of analysis is linked on its product page, and all certificates are summarized in the COA Library — searchable by lot number.
How are orders shipped?
Orders ship tracked via major carriers from a US-based facility. A tracking number is emailed when your order is dispatched. Shipping is free on orders $199+.
How should products be stored?
Store sealed vials refrigerated and protected from light. Standard laboratory handling procedures apply; products are designated exclusively for in-vitro research applications.
Are these products for human use?
No. All products are strictly for laboratory research use and are not for human or veterinary use, diagnosis, treatment, or consumption.
What is the returns policy?
Returns are limited due to safety and integrity concerns surrounding research chemicals. Complete details are on the Refund & Returns page.